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Common FAQs

GENERAL QUESTION

1) Firstly, login to your cPanel ->Email section -> Email Accounts menu.,

2) Select the domain you want your email account to be associated with, and enter the email and password of your choice. (You can select Mailbox Quota as per your hosting plan.)

3)Click on Create Account once you fill up all fields with required data.

4)To login to webmail, click on more next to the email account in question > Access Webmail.

5) You can choose any of the listed one to access the webmail.
WHM is a reseller control panel as well. Every reseller hosting customer receives this control panel along with the reseller hosting plan. It is used for managing all the resold hosting accounts in their reseller packages. However, reseller has some limitations in terms of the rights in WHM as compared to the WHM of VPS and dedicated servers as it has the root access; therefore, some functions might not be available for them.
cPanel is created for managing separate and individual hosting accounts on the server. The tasks that can be executed by end users or clients through cPanel are mentioned below:

Install any CMS through Softculous

Upload and manage the files of their websites

Add or remove the addon domains and subdomains

Create email accounts, manage the email account settings and manage SPAM protection

Edit the DNS records for their domains

Analyze the website statistics

Manage backups and databases etc.

Need to change cPanel style? We will show you how to change your cPanel style from basic to retro and retro to basic one. By default, your cPanel style will have a Basic style. Let us see how to change it.

Changing from Basic To Retro

Step1: Login to the cPanel

Step2: Click on the top right of your username

Step3: You will be served with change cPanel Style link in a drop down menu. Click change style link.

Step4: Click on the Apply button on Retro Style.

Step5: Your interface will then change to Retro Style.

Step6: Then click on the Home button to return to the main menu

Step 1: Login to your cPanel. (Can take cPanels live demo here using Username: hfdemo | Password: demohf for free)

Step 2: Click on Backup under the files section.

Step 3: Under Restore a MySQL Database, click on Choose File.

Step 4: You should now see your database backup that you’ve selected, go ahead and click Upload.

Want to change your cPanel language? This guide will help you to change your language preferences in cPanel. At first when you access your cPanel account the by default language you will get on with is English. But yes your designer may prefer to change your cPanel language to German or other. Here is how you can change it. Changing cPanel Language Step 1. Login to cPanel

Step 2. Click your username on the top right corner, You will see a drop down menu, then click on change language link.

Step 3. Click on the drop down menu in a select a language section. You will find list of languages select the one for you.

Step 4. Click the Change button

Email filtering enables you to select messages that consist of certain strings of text or symbols. You have the option of either discarding them or sending them to another email box of your choice.

Step 1 : In order to access the user level filtering menu, click on the ‘User Level Filtering’ icon present on the main screen of your cPanel interface.

Step 2 : Click on ‘manage filters’ option next to the account for which you want to add filters.

Step 3 : For adding a filter, click on ‘Create a new filter’.

Step 4 : In the ‘Filter Name’ field, enhter a unique name for the filter.

Step 5 : From the ‘Rules’ option, you can select the rules a mail should match with in order to be filtered.

Step 6 : From the Actions drop-down menu, you should select the action that should be performed when a mail matches any rule in the filter.

Step 7 : Click on ‘Activate’ in order to enable the filter.

This completes the process of creating custom email filters in cPanel.
When trying to access cPanel, some users might face an issue with cPanel loading speed. It usually happens with cPanel x3 theme. It is because cPanel x3 theme has many advance features resulting in slowness. The way Apache, PHP, MySQL & other services can be optimized, cPanel cannot be optimized if it loads slow. However, to make cPanel faster there is a workaround which can be applied. Simply, change the theme to Paper Lantern for your account. You can do it yourself by logging into cPanel >> Preferences >> Change Style. Paper Lantern theme is faster in comparison to other themes. It is available with latest cPanel version.
You can easily create different types of web redirects through cPanel. Go to cPanel >> Redirects in the ‘Domains’ box. You can set temporary and permanent redirects through this option. Temporary redirects are not permanent and they mean that the page is sending the status 302 code to the browser. The 302 code indicates the browser not to save the redirect into its cached data. Temporary redirect is usually the recommended type of redirect unless you know that you are not going to change it in the future. A permanent redirect has a status code of 301. In contrast to the temporary redirect, the permanent redirect is saved in the cached memory of the browser data. All 301 redirects are permanent and they indicate that the page has moved. They also request the search engines and user agents that visit the page to update the URL in their database.
In this article we’ll go over how you can copy an account from your previous host’s control panel onto your server with us. We’ll be going over the steps for transferring an account from a WHM server.

1) Login into WHM on our server.

2) On to the top left search box type “Transfers”

3) Click on Transfer Tools under Transfers section

4)You will now be served with the Remote Server Information page

5. Enter Your Remote Server Address

6. Then the port number. The default Remote SSH Port is 22. If you have some other you can enter that in the Remote SSH port section.

7. Enter the root password.

8. Click on Fetch account lists.

9. You will be then served with the list of accounts on the server.

10. Select the account you want to copy.

11. You can even select the Dedicated IP checkbox so that the dedicated IP address will be assigned to the account on the new sever.

12. Click on the copy button.

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